Resolving Conflicts

If participants have a conflict with the Urban Teachers program – excluding any matters that are specifically academic in nature or related to the master’s degree program, which should be addressed through the university partner – or an issue with an Urban Teachers staff member, please follow the formal conflict resolution process described below. Please use this process to escalate complaints, experiences of bias or discrimination, or other matters of inequity. We are always open to assisting our participants.

URBAN TEACHERS CONFLICT RESOLUTION PROCESS

If any participant in Dallas has a complaint, they may also follow the Texas Education Agency complaints process, when applicable.

If a Baltimore participant has a complaint related to their AmeriCorps service, they should follow this grievance procedure.

EQUITY AND TITLE IX

The American University Equity and Title IX office oversees all efforts to prevent and respond to discrimination, harassment, and sexual assault and serve faculty, staff, and students. Its responsibilities include formal and informal complaint resolution, training, and prevention and awareness programming. Its mission includes furthering the university’s efforts to dismantle structural racism, eliminate gender-based violence, and address barriers that prevent members of our community from full participation and access.

The office is responsible for the implementation of the following two University policies: Discrimination and Non-Title IX Sexual Misconduct Policy and the Title IX and Sexual Harassment Policy. The latter policy implements the requirements of the new Title IX rules issued by the US Department of Education that went into effect August 14, 2020.

To submit a report, file a complaint, or identify a concern regarding all discrimination, harassment, and sexual misconduct complaints should be submitted online. If you have additional questions or concerns, you can email the Office of Equity & Title IX at equityoffice@american.edu, or by calling at 202-885-8080.