Resolving Conflicts

If participants have a conflict with the Urban Teachers program – excluding any matters that are specifically academic in nature or related to the master’s degree program, which should be addressed through the university partner – or an issue with an Urban Teachers staff member, please follow the formal conflict resolution process described below. Please use this process to escalate complaints, experiences of bias or discrimination, or other matters of inequity. We are always open to assisting our participants.

URBAN TEACHERS CONFLICT RESOLUTION PROCESS

If any participant in Dallas has a complaint, they may also follow the Texas Education Agency complaints process, when applicable.

If a Baltimore participant has a complaint related to their AmeriCorps service, they should follow this grievance procedure.